Warranty

Last updated: 26 September 2026

1. Consumers: 2-year legal guarantee

If you are a consumer, EU law gives you a legal guarantee: we are responsible for any fault (lack of conformity) that existed when the product was delivered and becomes apparent within 2 years of delivery. This guarantee is free and applies automatically.

If a fault appears within the first year after delivery, it is presumed to have existed at delivery, unless we can show otherwise.

If a product is faulty, you are entitled to:

• have it repaired or replaced, free of charge and within a reasonable time;
• if repair or replacement isn't possible, isn't done within a reasonable time, or the fault is serious: a price reduction, or to end the contract and get a refund.

We pay the cost of sending a faulty product back to us.

2. Business customers

If you bought for your business, we repair or replace products that are faulty within 12 months of delivery. If neither is possible, we refund the price of the faulty product.

3. What is not covered

• normal wear, scratches and fading from everyday use;
• damage caused by accidents, misuse, or changes to the product;
• phones that don't support NFC (the Digital Menu Stand and Guest Wi-Fi Stand also have a QR code that can be scanned with the camera; the Google Review Stand and Smart Pet Tag are NFC-only).

These exclusions don't reduce your legal rights as a consumer.

4. How to make a claim

Email info@flashbind.com with your order number, a short description of the fault and, if possible, a photo. Please contact us as soon as you notice the fault. We'll tell you how to send the product back, or send a replacement directly.

For returns you don't want to keep (not faults), see Returns and Refunds.