Shipping Policy

Last updated: 4 October 2026

This policy explains where we ship, what delivery costs, how long it takes and what happens if something goes wrong on the way. The seller is Cortexa, MB, a business based in the European Union.

1. Where we ship

We ship to the countries you can choose at checkout. For other countries, request a quote.

2. Prices and shipping costs

Free shipping in Lithuania and the EU. For other countries, the shipping cost is shown at checkout or in your quote. All prices are in euros (EUR). The shipping options available for your address and their cost are shown at checkout before you pay. For customers in the EU, prices include VAT where it applies.

3. Processing and delivery times

The estimated delivery time for your address is shown at checkout before you pay.

Unless we agree a different date with you, we deliver within 30 days of your order at the latest. Custom-branded orders take longer because they are produced for you; we agree the production and delivery time with you before you order.

When your order ships, we send you an email with tracking details where the carrier provides them. Please make sure your delivery address is complete and correct; we can't be responsible for delays caused by an incorrect address.

4. Who is responsible during delivery

We are responsible for your order until it is delivered to you or to a person you have named. Until then, the risk of loss or damage stays with us.

5. Lost or damaged parcels

Lost: if your parcel hasn't arrived by the latest estimated delivery date, contact us. We'll check with the carrier and, if the parcel is lost, we'll send a replacement or give you a full refund, whichever you prefer.

Damaged: if your order arrives damaged, please contact us as soon as possible, ideally with photos of the product and the packaging. We'll send a replacement or give you a full refund, whichever you prefer. This doesn't limit your legal rights (see our Warranty).

6. Orders outside the EU: duties and taxes

If you order from outside the European Union, your country may charge import duties, taxes (such as VAT or GST) and customs handling fees when the parcel arrives. These are set by your country, are not included in our prices unless checkout clearly says so, and are paid by the recipient. Please check your country's rules before you order.

If a parcel is returned to us because these charges weren't paid, we refund the price of the products once it arrives back with us. The original shipping cost and the cost of returning the parcel to us are not refunded.

7. Contact

Questions about delivery: info@flashbind.com. Returns and refunds are covered in our Returns and Refunds policy.